Our Commitment with regards to your Personal Data
Our travel agency
wants to offer you quality tourism services while respecting the
data protection legislation to the highest professional standards and also to implement the highest standards of
confidentiality and transparency regarding the personal data that we process in
our current work.
Our fundamental
values are
defined by total protection and
transparency regarding the
processing of your personal data while providing our services.
The Personal Data
Processing Policy describes the categories of your personal data that we
process, the
methods and purposes for which we collect them, the circumstances in which we
transfer personal data, as well as your rights and options in this respect. At
the same time, the Personal Data Processing Policy details how we process personal data in managing the customer relation,
most often to keep you up-to-date with the latest offers.
We invite you to
consult our
pages regarding the Terms and Conditions
as well as the Cookie Policy where
the way we use cookies is detailed.
Ciel Voyages, Your Personal Data Operator
The
operator in relation with your personal data is the company S.C. Ciel Voyages S.R.L., based in Cluj-Napoca, 19/4 Eroilor Blvd,
400129, generically named Ciel
Voyages.
Personal Data Categories Processed
The personal data which we process may include:
- Personal identification data (name. first name, address,
age, date of birth, gender, telephone no., e-mail, ID no. passport no.,
nationality, signature and photos). Data is required to validly secure
most of our travel services and to carry out the contract with Ciel Voyages;
- Personal
data about the family, social circumstances, health, education, experience
and professional activity, financial situation (civil status, details
about the family / spouse / partner / children / parents, details of
physical and mental health or medical conditions, historical education and
skills, occupation, function, professional history, information regarding
bank accounts and income). The data will be processed in the context of a
contractual relationship with Ciel
Voyages or communicated voluntarily by you, the ultimate goal being
the provision of tourism services and related service (e.g. assistance in
obtaining visas).
In
the context of providing travel services, we can also collect and process
special categories of personal data, such as: union membership / social organization,
details of your visits to our office, or any other details about how you
interact with us and well as the data resulting from your browsing on our
cookie-based website.
Legal
Basis for Processing Personal Data
Any processing of your personal data will be based on one of
the following legal grounds:
- Processing is required to complete or
execute a contract to which you are a party;
- Processing is required to comply with a
legal duty of Ciel Voyages;
- Processing is done on the basis of your
consent and for the purpose of providing travel services, protecting your or
other person’s interests;
- Processing is necessary for the
legitimate interests of Ciel Voyages or a third party (e.g. when processing is required to
execute a contract to which your organization is party);
- For special categories of data
processing will be done if, besides a general legal basis for processing
personal data, the consent has been obtained from the person in question.
For What Purposes we process your Personal Data?
We may use your personal data for the following purposes:
- Providing travel services and
associated services;
- Managing the contractual relationship
with our clients;
- Compliance with our legal obligations (e.g. such as reporting obligations to
tax authorities and other authorities);
- Managing security and access to our
premises, managing the use of IT systems used by Ciel Voyages (e.g. website, data management
platforms, communication systems), including preventing and detecting
security threats, frauds or other unauthorized activities or with
malicious intent;
- For the purpose of enforcing court
orders and / or defending our rights and interests;
- Analyzing and improving our services
and communications to you, including (since we have a legitimate interest in continuously
improving our services) carrying out customer surveys among our clients
with regards to customer satisfaction, or to any other purpose for which
your personal data has been provided to us, in compliance with the
applicable legislation.
Also, on the basis of
your consent, we may send you various communications through the channels
you have approved to keep up-to-date with information about us, and also our
offers, announcements and other information about Ciel Voyages services, products, events and projects or other
promotional events.
Disclosure of Your Data
We may disclose
your personal data to other services provides we partner with for service
delivery, as well as other public authorities, entities indicated by you, (which may be our client of a
third party involved), or other entities
in the context of providing Ciel Voyages services (such as: insurance
providers, etc.).
International Personal Data Transfer
Ciel Voyages may transfer your personal data to states that are
part of the European Economic Area or to states that have been recognized by
the European Commission as ensuring an adequate level of protection of personal
data if such transfer is necessary for processing according to the permitted
purposes described above.
Of course, in exceptional circumstances, if it is necessary to ensure the Ciel Voyages services for the permitted
purposes, we can transfer your personal data to countries that have not been
recognized by the European Commission as providing an adequate level of
protection.
We will ensure
that these international transfers are made subject to adequate safeguards (such as, on the basis of the
standard contractual clauses approved by the European Commission) as required
by the General Data Protection Regulation (EU) 2016/679 or by other applicable
legal provisions. You can contact us at any time, using the contact details
below, if you would like additional information regarding these protection
measures.
Updating your Personal Data Information
In the case any of the personal data you provide us
undergoes changes (e.g. if you change your name, e-mail address, phone no., if
you want to cancel any kind of request addressed to us or if you know that we
hold incorrect personal data about you), please contact us by e-mail at: protectiedate@ciel-voyages.ro.
We will not accept
any liability or obligation for any loss and / or inconvenience that may result
from inaccurate, inauthentic, insufficient or incomplete personal data you
provided to us!
We decline and accept no liability to
you or the third parties / entities in the cases indicated above!
How long do we keep Your Personal Data?
Ciel Voyages has
implemented and will to continue to improve technical and organizational
measures to streamline the process and the specific criteria for guarding your
personal data (including
our internal archiving procedures).
We will cease
processing your personal data when it is no longer reasonably required for the
purposes or when you withdraw your consent (if applicable) and there are no legitimate and compelling
reasons that justify further processing by Ciel
Voyages (including the legal obligation that concerns Ciel Voyages to
continue to store the respective data) and that prevails over your interests,
rights and freedoms, or if it is no longer necessary to establish, exercise or
defend a right in a court of law.
Your Rights in relation to the Processing of Personal Data
Subject to certain
legal conditions, you have the following rights in relation to the processing
of your personal data:
- The right
to request a copy of your personal data that Ciel Voyages holds;
- The right
to rectify any incorrect or incomplete personal data;
- The right
to oppose or restrict the use by us of your personal data;
- The right
to withdraw your consent for processing personal data;
- The right
to delete your personal data, in the cases you have withdrawn your consent
processing is no longer required or the processing is against the law;
- The right
to port your personal data that allows you to receive a copy of the
processed data we have received from you or transmit it to another entity
indicated by you;
- The right
to withdraw your consent for consent-based processing. Withdrawal of your
consent will not affect the lawfulness of the processing on the basis of
your consent prior to its withdrawal. In cases where your withdraw your
consent, Ciel Voyages will no
longer process your personal data and will take appropriate action to
delete our personal data. Ciel
Voyages will, however, be able to process your personal data if there
is another legal basis for the respective processing.
If you wish to
exercise your rights above, please contact us using the following contact
details:
Ciel Voyages, travel agency
Address: 19/4 Eroilor Blvd,
400129, Cluj-Napoca, Cluj County, Romania.
E-mail: protectiedate@ciel-voyages.ro.
Telephone:
+40 264 590966.
Cell:
+40 745 204263.
With respect to the marketing communications received from
us, you can also withdraw your consent at any time by simply accessing the ”unsubscribe”
link found at the bottom of each e-mail message received from us.
In order to comply with the legal security and
confidentiality obligations, when exercising one of the rights you are entitled
to, we may ask you to prove your identity by providing us with a copy of an
identification document or any other information necessary to verify that the
request comes from the relevant concerned person.
We will take into consideration any requests or complaints
we receive and we will send you an answer in accordance with the statutory
deadlines.
If you are not satisfied with our response or consider
processing to be in breach of the applicable law, you may file a complaint with
the Romanian data surveillance authority: the National Supervisory Authority for Personal Data
Processing, headquartered in Bucharest, 28-30 Gheorghe Magheru Blvd,
Romania, tel.: +40 31 8059211 / +40 31 8059212.
Personal Data Processing Policy Update
The present Personal Data Processing Policy may be subject
to periodic review. In order to remain informed of any important changes that
may impact your personal data, we invite you to periodically review our website,
www.ciel-voyages.eu, Personal Data Processing Policy section.
The most recent
update of the present Personal Data Processing Policy of Ciel Voyages travel
agency, was made on 30.01.2019.